What is your minimum order?
We quote by the container. For a first order, think of one 20 ft container. It can be a mixed load of sizes and finishes from one mill.
Below a container we can still help with samples and with small parcel shipments for a showroom display, but the freight cost per square foot stops making sense quickly.
Buying for a single pool or patio? Ask a US stone or pool-supply distributor for these colors by name. We sell only by the container, to importers, distributors and fabricators, never to their customers.
How do samples work?
Samples of standard items are free. Typically a set of range samples is three or four pieces per selection, light to dark: around 6 × 6 in for tile and a 6 × 12 in piece for pavers and coping, so you see the finish and the edge. They come under our own label. Cut-to-order samples are quoted.
We tell you the dispatch date when you ask, and we send current-lot photographs with every sample request.
How long from order to arrival?
Lead time has two parts: production at the mill, then ocean transit. Production depends on whether your selection is in stock or cut to order. Transit from a Turkish port to the US East Coast is materially shorter than to the West Coast.
We put both in the quote as dates, and we tell you which of the two is the risk on your order. Many US importers pre-sell a container before it lands; if you work that way, say so, and we quote lead times as dates you can sell against.
Sailing schedules do move. Under FOB your forwarder owns the schedule; under CIF or DAP we do, and then a change reaches you from us before it reaches your tracking page.
What are the payment terms?
The usual structure in this trade is a deposit on order confirmation with the balance against shipping documents, or a letter of credit for larger volumes. We set the exact terms per order and write them into the quotation.
The split depends on order size and on whether it is a first order.
Which ports do you ship from and to?
Loading is normally from İzmir or Mersin, and the quote says which. On the US side the natural stone trade runs mainly through Houston, Los Angeles / Long Beach, Miami and New York / New Jersey.
We quote CIF and DAP to US ports on the Gulf (Houston), the East Coast (Miami, New York / New Jersey) and the West Coast (Los Angeles / Long Beach), and to European ports as well. Tell us your port and we quote to it. If your yard is inland we can quote door delivery instead; inland trucking on a full container of stone is a real cost, so compare it against your own trucking rates.
Who arranges freight and insurance?
Your choice. We quote FOB from a Turkish port, Incoterms 2020, by default, which leaves the booking with you. If you would rather we handled it, we quote CIF or DAP. Under CIF we insure to the Incoterms minimum, Institute Cargo Clauses C, unless you ask for all-risk coverage, which we quote separately and recommend for stone. Under DAP the goods travel at our risk to your named place.
Logistics is not a separate service we sell. Where risk passes to you is set by the Incoterm, and the quote says which one. Whatever we agree, we keep following the container after it sails.
Why will you not tell me who makes it?
Finding mills, checking them and keeping the quality consistent is what you pay us for, so the mill list stays with us. You get everything else about the goods: material, origin region, the test data where it exists, an inspection before loading, and photographs of your own crates and container. If you need the mill's name, buying direct is the better route for you.
What if the material does not match the samples?
Natural stone varies between blocks. That is why you approve a set of range samples, several pieces from light to dark, and why the quote names the grade.
A shipment outside that range, wrong calibration or a finish you did not order is not acceptable. That is why someone from our side sees the goods at the mill before the container is sealed, and why we keep the approved range samples.
Pieces outside the approved range do not ship. We pull and replace them before the container is sealed. If that would move the sailing date past the one in your quote, you choose: wait, take the item at a price agreed in writing, or drop it from the order and get its share of the deposit back.
What happens if it arrives damaged?
Note it on the delivery receipt, photograph it before unloading, keep the crates and the packing list, and notify us in writing the same day. If you only find damage when you open the crates, notify us in writing within three business days. Who carries the damage depends on where it happened. If the amount justifies it, a joint or independent survey at your yard settles that.
A crate that failed in transit is a freight and insurance matter. A packing failure is ours, and we replace or credit the affected goods.
Can you pack under our brand?
Yes. Private-label packing, your crate markings and your item codes on the packing list are normal requests, handled as part of the order.
Can you do a mixed container?
Yes, within limits. Mixing sizes and finishes from one mill is straightforward. Mixing materials that come from different mills means consolidation, which adds handling, cost and a place for damage to occur. We tell you which of the two your order is.
The practical minimum per item is one crate. How many items fit is set by weight, and the quote lists the crates, with square feet and pounds for each.
What do Select and Standard mean?
The same color sells at two price points in the US, and the difference is the grade. Select: tight color and vein range within the approved range samples, no fills or resin repairs on the face, first-quality calibration and edges. Picked to order on request; it adds cost and lead time. Standard: wider color and vein range, more surface movement, commercial calibration; sound stone at a lower price point.
The quote names the grade, and the shipment is checked against the approved range samples and that grade before the container is sealed. Range samples at one grade are not a promise about the other.
Do you carry 2 in pavers and coping?
Yes. Marble pavers and pool coping come sandblasted or leathered at 1¼ in and at 2 in; 2 in is the thickness for dry-set and sand-set work. Steps and treads are cut to the stair.
A 2 in paver weighs about two-thirds more than a 1¼ in paver, so a container of it holds roughly 40 percent less square footage.
Do you sell slabs?
On request, not as a program. We can source 2 cm and 3 cm marble slabs, photograph and number the bundles at the mill under our own bundle codes with no mill marks in the frame, and send the photographs within a few business days. If you take slabs alongside tile and pavers in a mixed container, we tell you what that does to the loading plan.
We do not hold slab stock in your country or compete with your local slab yard on a single bundle. Slabs make sense for us when they ride with a program order or fill a container on their own.
What duty will I pay?
We do not quote duty. Rates on these codes have changed more than once recently, and your classification is yours to confirm. Take the HS code from the product pages to your customs broker and get a written answer before you build your landed cost.
We give your broker any product detail they ask for.
Do you work exclusively with one distributor per territory?
Not on a first order. If a program grows to where exclusivity matters to both sides, we agree it in writing.
Can I visit the mill?
Once the program is real and a non-circumvention agreement is in place, yes, and we arrange it and go with you. Not on a first inquiry: our supplier relationships are the business.
You are welcome to visit us in Istanbul at any point. Pre-shipment inspection is available too, by an independent surveyor we appoint under a confidentiality agreement. You can name the inspection company, and we appoint it under that agreement. Your own inspector can come once the non-circumvention agreement that covers a mill visit is in place.
Why buy from Türkiye at all?
Türkiye is the third largest supplier of natural stone to the United States, behind Brazil and Italy, at $385 million in 2025.
The marbles we sell come from the quarries of western Anatolia, in cream, beige and gray. The drawbacks are distance and export paperwork, and we handle the paperwork.
Why use a sourcing and export company instead of buying direct?
You can buy direct, and plenty of importers do. The case for a sourcing partner is that the Turkish supply base is fragmented: quarry owners, processors and trading companies describe themselves the same way online, and sorting that out from another continent costs time and mistakes.
After the first container you still get the same inspection on every load and one contact for changes, and we keep managing the mills.